Because of the large number of high-resolution images included in The Complete National Geographic, copying them to your hard drive (or an external hard drive) has been reported as taking anywhere from 45 minutes to 1.5 hours per disk.  To decrease the length of time, be sure to turn off the autoplay feature for your DVD drive before starting the copy process.  To turn off the autoplay feature,

• Open your computer's Control Panel
• Choose "Hardware and Sound"
• Click the "Autoplay" option
• Uncheck the "Use Autoplay for all media and devices"
• Click Save

This procedure has been reported to reduce copying time by 20-30 minutes.  Once you've finished copying your disks, you can revert to your original settings by using the above procedure to place a check in the "Use Autoplay on all media and devices" box. 

As many of you know, we've been reaching out by email and phone to some of you who have had problems installing or running The Complete National Geographic.  If you haven't found the answer to your problem in this blog or the FAQ, please don't hesitate to contact us via Ask the CNG Support Team link, which can be found on the left-hand side of these pages.  When you fill in the form, please be sure to provide as much detail about your problem as possible, and include the method by which you'd like us to contact you (email or phone).

* For your own safety, please do NOT post any of your personal information (email addresses or phone numbers) here on the blog.  Using the Ask the CNG Support Team link will ensure that your communication with us is private.

Happy New Year, everyone!

Many of you have asked for a way to print the help documentation for The Complete National Geographic: 120 Years, so we have made it available to you.  Just go to the following link:

Help: The Complete National Geographic: 120 Years

and you can print and/or save the file.