Nice information, many thanks to the author. It is incomprehensible to me now, but in general, the usefulness and significance is overwhelming. Thanks again and good luck!..bdva

Mac, please use "The Ask the CNG Support Team" link on the left side of this page and include your phone number. Someone will call you today. If you call the Support Team, we'll also see why your call wasn't returned.

I used the web installer but the with the first DVD I cannot read the magazines it contains. I have left two messages on the tech support phone line and I have sent many emails with NO RESPONSE.

I bought this at the Washington DC museum store. CAN SOMEONE PLEASE TELL ME HOW I CAN RETURN THIS FOR A FULL REFUND. It simply does not work. I do not live in DC.

Windows XP Pro, 3.2 ghz Duo Core, 4 gigs of RAM.

Darrell, if you have "a set of old DVDs for Windows 98" then that set is probably the CD version issued between 1997-2003. That does not require Adobe Air nor will that version work on many of the newer computer operating systems.

Sorry, Richard. Once we have found a reason why some CNG users cannot print, we will certainly post it here.

Trying again!
I'm taking my CNG back to Costco for a refund. If you ever get the peinting problem fixed, let me know and I'll consider repurchasing.
Still not response from you.

I have a set od DVDs for windows 98 and I can't get them to install on my Windows XP machine. I tried the online installation with the new Adobe, but that didn't work either. Any advice?

Thanks, Darell

Joao, we have emailed you, so please watch for our message. If you do not receive it, please write to us again using the Contact the CNG Support Team link in the left sidebar. Make certain you follow the instructions in the response emails about allowing our email to bypass your filtering software/spam filters. We are anxious to assit you.

Joao, we checked our database and show that we responded to you twice last November, with a solution. When we did not hear back from you, we presumed that solution worked. This group shows no other communicaton from you since that time. Someone from our team will reach out to you in email shortly and we will be happy to speak to you by phone as well if you wish.

I have complained to customer support for months about not being able to get the CNG installed... they suggested it was Adobe Air out of date. NOT! Then they stopped replying to my emails!... I can't believe how BAD NG software is! I bough the first version on this, years ago, on several CDs, and had problems... bought other software for my kids... and had problems... Total customer satisfaction disregard, bad customer support... i have also tried --- since it can't be fixed! --- to get a refund... i hit a brick wall!i find it hard to believe this is NG I am commenting on!... but that's the truth and frustration keeps piling up!!!

Alan, please click on the "Ask the CNG Support Team" link and provide information requested about your installation problem. Someone will be in touch with you.

I'm also having trouble, disk 1 is not being recognized.

Donna, not sure what you mean. Everyone's comments are reviewed we publish them (to prevent spam, etc.). What problem did you want to discuss?

Will not let me submit my comment?
I gave all details and you won't let me post that you have not corrected the problems.

What is the delay in responding to my request for assistance? You may have a good application but the problems with instillation are inexcuseable.

Is nat. geo coming out with something that has all the corrections so it will load properly? I received this for christmas and can't load it, after reading all the comments it sounds impossible. Can I return this and get a new copy with corrections. Was really looking forward to seeing this. Thanks, jane shellhorn

I just wanted to say that while I was extremely disappointed that I could not install my CNG from the disks, I was thankful that the uninstaller was downloaded so that it was easily removed.
I came to this site and followed the first fix with little trouble (the installation screen was slow and every time I clicked on the screen it would reinstall the initial set up). Starting up the installation process was very slow (I have a fast download speed). The "I agree" button is difficult to get to work, but I didn't have any real trouble to get the CNG to install. I am running Vista, which I have to say is worse than anything that CNG could be like. I also had no problems when it said to insert Disk 1.
I do like the features that I have used so far, the loop is great and it is nice to have the choice to browse the articles or read them prior to opening the magazine. I really love it.
I would prefer to have something that cost this much at least install without having to search out the problem first. I know that it was because of an upgrade of a related software, but it would have been nice if a sticker had been applied to the front of the box warning us of the trouble considering you have known about the problem for at least a month. I know mine was not ordered until at least the 10th of December. A more permanent fix would be to redo Disk 1 and send it out to all of those who have ordered the set since the upgrade that messed everything up and replacing the disk in all the sets that have not shipped yet. It can become irritating if I want to put it on my other household computers.

I don't know what URL means. but I am having the same problems as those above. I have Windows Vista Ultimate - this just is not up to Nat'l Geographic Standards, even the Bonus disc is non NTSC-PAL, made for any country but US/Canada. The box says for US distribution. Help?

Dale, we're reaching out directly.

Dale, we're reaching out directly.

Mary Ann, if you have not already done so, please use the link in the left sidebar of this page to contact the CNG Support Team and provide the specifics we need to help you with your problem. We're happy to help you get up and running..

Mary Ann, if you have not already done so, please use the link in the left sidebar of this page to contact the CNG Support Team and provide the specifics we need to help you with your problem. We're happy to help you get up and running..

Folks, if you have not already done so, please use the link in the left sidebar of this page to contact the CNG Support Team and provide the specifics we need to help you with your issues. We will be happy to help each of you individually. Often there is not enough information in your comments for us to assist you in this space. Thanks.

Tried all work around. Still no luck. Installer freezes computer. I have spent 4 hours. I am done and disgusted. Too bad. Was looking forward to the product. Returning it.

Downloaded Adobe Air from Adobe, downloaded installer from above, still does not recognize disk #1

none of this works! disk 1 won't even load from my drive. how frustrating.

Send me a new set with all the corrections. I have spent hours trying to make this work.

I'm unable to load Disc 1. It keeps looking for the disc but does not recognize that its in the drive. What do I do?

this link is a 404. whats the issue here? the product will not install, I tried the different ways and this link is dead??

I have sucessfully installed the NatGeo Complete software. I want to view off the DVDs. I put the DVD in the drive and my computer sees it but the NatGeo software says "no dvd" and does not see it. I set my source location under preferences but still no luck. Any ideas?

Thanks

Got the "Complete" NG for Christmas, How do I return for refund and to buy something different (not from NG)? I do not plan to waste my time on crapolla.

I cannot click on agree
for the license agreement,
and so I can not access the
Nat Geo disks

I have a 17" monitor and the entire screen is taken up with the information as well as beyond the monitors boundries. Is there a way to reduce the pictures? I cannot see the entire pages.

OK, I have tried every solution I can find to install this, and nothing works. Help, I really don't want to return it.

Your installer fails on my Windows XP machine. I just spent on Christams Day 3 hours trying in every way to install this software. Every time I get the same message that "there has been an error" and that the application will exit now . . .!!!
Great piece of software you put out there for $60!!!
How do you justify this product?

Installation disc doesn't work and I have followed all the instructions here:
http://www.nationalgeographic.com/updates/products/cng120/ClickToInstall

...still will not install.
What do I do now.

ok , so the program loaded and is on my desktop.but it wount accept the f**king disk.....it shows a box that says somthing like "insert disk one and click OK when disk is loaded"
when I put the disk in and clicked the OK button it says "looking for disk" then it goes right back to the last box without doing a thing can you try to help me out??

The 120 years of Nat'l Geo DVD sets should all be recalled. You should be ashamed to try to avoid these quality issues by publishing "fixes" on line that you know most customers will not be able to do. You are Nat'l Geographic - you are supposed to stand for Quality. Do the right thing.

I had Adobe Air, but not the latest version according to your disk. Latest version downloaded, and every effort to run program resulted in error. Then tried the download install above, which gave me a confusing (classy looking)options page. Simple searches failed to produce. Help. Please call me 7037514582l Also, can i load it on both my xp desktop and vista laptop?

hi,

I tried both workarounds for my win xp installation and still no luck, i bypass the dvd access by clicking alt ok but when i try to access the files from HD it does not load just shows be patient the page is loading and nothing is happening . note that i haved copied all discs to cache folder according your instructions. I guess it has something to do with the speed of your internet .

thanks Ramin

Roger, we apologize that this initial release has not been as user friendly to install as we'd like it to be. Let us know what you are having problems with and we will assist you here, in email or by telephone.

Anon -- have you tried again? Did you gett a particular message? The issue some people are having seems to relate to whether or not Adobe Air is already on one's computer. It shouldn't be; but if Adobe Air is already installed one might go directly to Step 2 or get some other error message. Let us know.

Link to new installer doesn't work

Why cant you fix this so I dont have to be a Computer expert to install it.