The CNG Support Team doesn't believe in scripted answers to your questions. We believe in the shared experience. So, along with learning all the information, FAQ documents and QuickStart Guides, we load The Complete National Geographic DVDs and Hard Drives on our machines, too. This means we install the software on PCs, MACs, machines with different operating systems, different RAM amounts and different hard drive sizes. We have systems that scream and systems that, well, might not. You name it, we do it. In this way, we are more likely to recognize and already have a solution for a problem or issue you report to us. Of course, there are always a few among the members of the CNG Support Team who open the box and toss their QuickStart Guides to the side. 

We among the "read the QuickStart Guide" group on the CNG Support Team had fewer issues with the installation process. Those among the "don't read the QuickStart Guide" group reported that in most cases their problem was addressed in the guide once they read it or reread it.

This is not to say that the QuickStart Guides will address every question or issue everyone may have with installation. It's just that in our opinion, the best start is reading the QuickStart Guide. Here are some tips from the team.

• Make sure your computer system is listed as one that supports The Complete National Geographic: 120 Years.  
• As with adding all new programs to your system, before you start, check to make sure your system is running as well as it should.  Remove unused programs, back up old documents, scan your discs.  Regular computer maintenance isn't a bad thing and installing new software, no matter what type or when, is always a good reason to tune up your system.
• Read the QuickStart Guide twice (it's short and... quick).  Then read it one step at a time as you go through the process.
• Download Adobe Air (not Adobe Reader or another Adobe product) if you do not have it on your system.
  
• The CNG Support Team suggests you download the latest version of Adobe Air before starting the installation process. Then if prompted with the choice to upgrade Adobe Air, you can select "no."

Remember, we're here if you have questions.