For users with Mac OS 10.4.11 or lower, installation problems may occur with the DVD product. To install your The Complete National Geographic, visit the link below for the alternative installation:
Complete National Geographic Web Installer
Once you've completed the installation of the software, the DVDs can be used to run the product and access articles.
This also works on linux.
I have a PowerBook G4 version10.4.11. As per the instruction that came with it, I double clicked on the DVD icon named CNGDisc 1 to start the installation, nothing happened. The set up wizard did not launch at all.
I installed the Adobe Air to see if it would launch the set up wizard, it still would not launch. What should I do?
I am having the same problem as Ian with my installation. I have a Mac Book Pro 2.53GHz Intel core 2 Duo w/ 4 GB of ram. o/s is 10.6.2.
Message comes up as,,, you cant open the application national geographic installer because the classic environment is no longer supported.
I'm not even getting an error message on my Mac. When I click on the OSX installer, nothing happens.
I tried the alternate installation, downloading the AIR document. Even though Adobe Air is installed, I'm unable to open the downloaded document.
Ian, there isn't enough information in your comment for us to help you. Please use the 'Ask the CNG Support Team' link in the left sidebar of this page to provide us with more detail and we'll be happy to help you.
For Christmas I received the CNG. I am unable to install om my Mac ( 2.16GHz Intel Core 2 Duo - 2GB RAM, OS X 10.6.2)
I simply get an error message which appears shortly into the process.
Please advise - I see nothing on the site.
Ian