There are several methods to browse through The Complete National Geographic:
You can browse any year from 1888 to 2008 and be taken to the magazine cover carousel for January of the year selected. Once you're in the magazine carousel, you can browse issue covers by month and year. Within an issue, you can browse the article abstracts from the table of content. In any of these scenarios you can link from the issue cover view or the article abstract view directly to a full view of the magazine starting at the cover of the first page of an article within an issue.
There seems to be a lot of problems. I have the update (1.26), but it's still not loading a lot of articles.
Freezing is a constant problem, but aside from that, sometimes when I search and click an article to view, nothing happens. Other times, the program itself responds, but I can't control anything on the actual page (nor change page, etc.). Mostly, though, I see the blank background. No 'please wait' signs - the articles, etc. just don't load.
Quadri, please select the "Ask the CNG Support Team" in the left sidebar and provide your mailing address, the disc number you were missing in your package, where you bought the product and let us know if the box you bought was sealed or not. We will be happy to send you another disc.
Boom, we need a little more information about what you're experiencing, such as are you getting a message when the system crashes or does your system just seize up? Write to us using "The Ask the CNG Support Team" link in the left column of the Hub page and we'll try to help you sort this out.
CNG Support Team
Well that would not happen as Borders which I bought the DVD set from claim that since the 60 days return period is over(I bought it in Nov 2009) I could not get an exchange. To think that I paid 69.95 with sales tax for this (in)complete DVD sets, I feel cheated. I have been a loyal subscriber to National Geographic and only went to the store to buy the DVD sets because I was eager to lay my hand on the DVDs when I got a promo brochure with that month magazine.
I did not suspect that the DVD was missing because I had wrongly assumed that the Bonus DVD that came with the set is the DVD 5.
It was only because I got an iMac a couple of weeks back and wanted to put all of the DVDs on my hard drive that I realized the DVD 5 is missing.
There should have been a paper in the box to alert people on what number of DVD to expect in the box. I do believe if that had been there I would have known immediately about the missing DVD.
I called your customer care and they were not of help.
I had hope these DVDs would be in my library as reference for my toddler kids when they grow up now I don't know anymore.
Please help do something about this. Maybe I could give you any ID number on the Box that could help you investigate this at your end to ascertain that the DVD is truly missing. I really would not be happy to buy another DVD sets because of one missing DVD.
I have the CNG on a dedicated HD under Mac OS X. CNG tends to crash if I browse issue-to-issue or flip pages too quickly. This happens 2-5 times every half hour. Thanks!
Hi, Quadri,
Unfortunately, the images aren't available for download. You'd need to return it to the vendor for an exchange for the complete package.
I seems to be missing the Disc 5 in my own box. I did not realise this until yesterday when I was trying to load it onto my hard disk.I only have Disc 1-4, the Bonus DVD and Disc 6.
What should I do to get the Disc 5 images.
How will the corrections you say will come with the 2009 release be applied to those who have put the contents of the disks on a hard drive?
George, we understand that these should be corrected at the same time as the release of the the update with 2009 issues of The National Geographic, which should be available early this summer.
I have found similar issues, some of which I have reported. Obviously there are many such scanning errors -- probably more than have been identified. I wonder if they were carried over from former editions of the Complete NG? In any case, what is the plan to fix this? How will the fix be applied to those who have copied the disks onto an external hard drive?
When I browse the April 1953 issue, it shows the cover of April 1953 but the content of April 1954. The April 1953 issue seems to be completely missing.
I am trying to use the browse function. I put Peru in the search box and get the carousel I browse the issues and find Discovering Machu Pichu Oct 2004, I click on read article and get a blank page. I am using a macbok pro and I have installed the disks to my computer.
Shannon: See this link regarding maps bug
http://blogs.nationalgeographic.com/blogs/cng_support_hub/2009/12/help-us-help-you.html#comment-15132
Shannon -- thanks for reporting this. We'll elevate it to The CNG team.
Has anyone else found that some maps cannot be accessed? Test this; try to look at the DEC 1991 world war II map supplement.. you will find search will take you to the front cover of the Dec 1991 issue, not the maps.
Carol, are you using the loupe (little magnifying tool), which you can drag from one place to another on the screen?
How do I navigate on a full size map, so that I can enlarge a particular area? When I use the zoom function on a map, it zooms to a particular spot, and I can't seem to get the program to move to another part of the map.
For example, on your 2000 map of the Balkans, it zooms to a spot on the Adriatic, and what I want to see enlarged is the Istanbul area. Your help function does not cover this, as far as I can find. Thanks!
Is it possible to rotate pictures when viewing The Complete National Geographic every issue since 1888 DVD's?